Printed on Thu Apr 27 12:07:23 BST 2017.



Gestures to try

If you have not done this yet - please, try:

Please, check the tips below.


TIP 1: How to see how much you spent on phone bills?

For example, you want to see how much you spend on Vodafone mobile bills and BT land line every month. Please, try the following steps:


TIP 2: How to configure credit card interest alerts?

Bank Control application may notify you about unsettled transactions on your credit cards which are attracting or are going to attract interest payments soon. In order to use this feature, you need to know two dates, which can be found on your credit card bill:

Please, complete the following steps:

For example, you made a payment with the credit card on 10th of July. This transactions will be included in your statement issued on 22nd of July. You must settle it by 16th of August to avoid any interest payments. If you have not done so, a green interest alert will be shown on 6th of August (e.g. 10 days in advance) which will become amber alert after 16th of August.

Unsettled transactions are also highlighted with a small percent icon in the lists, where green percent icon means this is an unsettled transaction but the interest won't be paid soon (e.g. before 6th of August in example above), a yellow icon means the interest will be paid soon (e.g. between 6th and 16th of August) and a red icon means that the interest is being paid already (e.g. after 16th of August).

Note: some transactions (e.g. cash withdrawals) usually attract interest immediately. There are also introduction periods and other special situations. The interest alert feature is provided as a guidance only and we are not responsible for any financial decisions you take based on the information presented by the Bank Control application.


TIP 3: How to configure HSBC account for refresh?

Unfortunately, login to HSBC Internet Banking requires a numeric key generated using their Secure Key and the old way of login is no longer supported by the Bank Control. How much this improves security is questionable, but it makes background synchronisation for HSBC accounts impossible.

You need to switch the background synchronisation off for all HSBC accounts, otherwise you will see the annoying Bank Control's "Login problem ..." notifications. Please, follow the steps below:


TIP 4: How to change your email address?

Please, follow the steps below:


TIP 5: When to exit Bank Control?

To exit the Bank Control application you should open the Android options menu and select Settings and Exit. It will take about 15-30 seconds for the application to compact the local database and exit. Please, don't start it again while it's doing that.

The Bank Control application is intended to be always running. You should not kill or exit the application using the way described above. This will allow the application:

You should exit the application every 3-5 days - this is when the database is being compacted, which will decrease the amount of memory used and will improve performance.

The little Bank Control icon you see in the notifications area is not there to simplify your access to the application (you could just use the application shortcut). This icon is a standard feature for Android "foreground" services and can't be switched off at the moment.


TIP 6: How to make payment or transfer

Please, read the following notes before you start using payments and transfers:

To make a payment or transfer:


TIP 7: Manage account and email subscription?

You can now delete your profile yourself if you decided not to use the Bank Control service

You can configure subscriptions - which messages from us you want to receive


TIP 8: Available balance and "unconfirmed transactions"

Available to spend balance

Available to spend balance takes into account arranged overdrafts for current accounts or credit limits for credit cards.

We tried to put as much information as possible on the tiny phone screen but we could not find a room for both - real account balance and "available to spend" figure. You can switch between real and available to spend modes instead.

You can now choose whether you want to see the real balances or "available to spend" balances from Settings->Application configuration screen. Use the "Show available to spend funds instead of real balances" switch. This setting is persistent and will be used when you start the application next time.

The current "available to spend" balance is displayed in italic in the BC header.

"Available to spend" balances for accounts are displayed in italic on the accounts summary screen.

Unconfirmed transactions

Some banks (e.g. NatWest and RBS) display transactions before they are confirmed. Later, banks may change descriptions, balances and even dates of the unconfirmed transactions.

Bank Control application can now download unconfirmed transactions but they will be deleted and created again when become confirmed by the bank. As result, you should not use tags, custom labels or highlights for unconfirmed transactions.

Unconfirmed transactions are highlighted with the transaction's balance value shown in italic (the tiny balance figure under the transaction amount). You can tap a transaction to see its details and status.

New alerts are used to notify you when unconfirmed transactions are updated.


TIP 9: How to use and configure alerts

Bank Control application uses alerts to notify you about important changes to your accounts or detected issues.

Application settings

Please, use the Android options menu, Settings->Application to open the application settings screen. You can switch on and off the following alerts common for all accounts and providers:

Account settings

To configure account alerts, please open Android Options menu, select Settings->Accounts, long tap the account you want to change and select Alerts from the popup menu. Otherwise, you can long tap on account from the accounts summary screen or use Android options->Rules from an account transactions screen.

The alerts below should be configured for each account individually:


TIP 10: Log viewer

Bank Control client Log Viewer is available from Android options menu as "View Log". It allows you to see important messages from the last 7 days:


TIP 11: When application is not working

Application crashed

We are improving stability of the Bank Control application with every update. Unfortunately, there are still some problems with the Bank Control application which we have not fixed yet and there are some Android OS issues as well, which are outside of our control. As result, the Bank Control application crashes occasionally, although it should not happen often or repeatedly. Please, find some useful tips below.

Application hangs or frozen progress spinner

Some operations take some time and can't be executed in a background. As result, it looks like the application hangs or got frozen. Usually this happens when the application is saving large number of transactions (e.g. first time synchronisation) or during the exit, when the application compacts the database.
Please, don't kill the application as Android OS suggests unless it hangs for longer than a minute. We did not come across a situation where the Bank Control application got frozen indefinitely.

Server side technical problems

The most common recommendations are:


TIP 12: BC-212 - Change account number or new credit cards

The Bank Control application uses hash codes built from account sort codes and numbers to match accounts during the statement synchronisation. We don't keep the actual numbers neither in our database or on your phone. Sometimes banks change your sort code or account numbers and you may receive the BC-212 error (account not found) in this case because the hash code will be different.

Similarly, BC service uses credit card numbers to build the hash code for credit card accounts and sometimes credit card numbers change when you get a replacement card. This will result in the same BC-212 error.

This tip describes how to achieve continuity of your statements when account numbers change. In brief, you will need to register a new account with the new number, copy transactions, settings and rules to it from an old account and then delete the old account. Please, follow the steps below:


TIP 13: Provider login locked

You probably know that your bank may block access to your Internet banking after a number of failed login attempts. We want to prevent this situation if, for example, you changed your online login passwords but BC is still using old passwords for background synchronisation.

BC service will block access for the background synchronisation after the first failed login and will delete encrypted login details from our database. If this happens, you will receive a email and a technical problem message like "Not all login details saved..." or "... background refresh is disabled".

To enable background refresh again, please, follow the steps below:

Unfortunately, BC service can not reliably determine if the login failed due to the invalid passwords or some other reasons. Sometimes, your provider gets locked because of the networking issues. This happens more often with John Lewis partnership accounts.

You can also reset (lock) your provider manually using the Settings->Providers->Logout option.


Please, let us know what information you'd like to see in this section or may be send your own tips.